Refunds approved off-policy. Discounts stacked without authority. Write-offs no one authored. The money leaks slowly — until an audit makes it loud.
AI and human agents drifting from SOP. A 2–5% deviation rate at volume isn't a technical error — it's an unmanaged expense that shows up in audit months later.
Refunds and discounts granted outside policy accumulate silently. By the time you audit, thousands are gone.
Your agent enforces refund rules one way. The chatbot interprets them differently. The portal is a third ruleset.
When regulators or auditors ask "why did you refund that?", you're searching through transcripts for an answer.
Every refund, discount, and write-off hits the Decision Gate before it commits. No citation, no output — whether the request comes from an agent, a bot, or a portal.
Every transaction hits the Decision Gate before it commits. Your SOPs live in the Context Graph — a live, enforceable policy graph — so every refund, discount, and write-off is checked against the exact rule that covers it. Violation: blocked. Not flagged after the fact.
Same Context Graph enforcement whether the request hits your agent, chatbot, or self-serve portal. One ruleset, all channels.
Exact dollars recovered, policy citations attached, audit-ready in 48 hours. See exactly where margin was protected.
A $1,249 refund on a 74-day-old purchase. Same rules, same engine, whether an AI or human agent is making the call.
Every decision carries its policy citation. This is the Reasoning Ledger — audit-ready by default.
Send us 1,000 recent decisions. We return the exact dollar exposure: which refunds shipped off-policy, which discounts had no authority, and what recovery looks like with governance in place.
Run a $500 Audit