Why Navedas

We built CSAT.AI first.
Then we built it for you.

Four years inside customer-experience operations before we shipped the platform. CSAT.AI is the receipt. Now we build, harden, scale, and operate vertical AI for your CX and Back-Office teams.

Why Navedas

Built by the inventors. Not the integrators.

Our founders kept watching enterprises ship AI agents with no way to prove why a decision got made. So they built it. Navedas sits on top of your LLM of choice (OpenAI, Anthropic, Bedrock, Azure, or your own) and checks every output against your policy. In production since 2021.

Deterministic by design
Every decision cites a policy node.

Neural-network scoring of AI-agent decisions at inference time. The math behind the Decision Gate is patented (US 11,748,414), so the engine you license is the same one we run in production.

4+ years in production
CSAT.AI shipping since 2021.

The hard part of vertical AI is the math, not the dashboard. We solved it in the field, inside customer-experience operations, long before "vertical AI for CX" was a category anyone was hiring for.

Enterprise-certified
SOC 2, ISO 27001, GDPR, HIPAA.

Third-party audited by Sprinto-partnered firms. Your data never trains our models. Deploys inside your environment, under your IAM.

30-Day deployable
One workflow, live, in 30 days.

The invention is done, so deployment is the methodology applied to your data. The playbook has been shipped inside regulated environments including financial services, healthcare, and compliance.

Patent record: US 11,748,414
Why We Exist

Most teams don't have a bad AI problem. They have a vertical AI problem. They bought generic tools, bolted them onto each system, and now they cannot prove what those tools did. We built CSAT.AI for ourselves in 2021. We've spent four years shipping the engine in production. Now we build it for you. Two FDEs embed. You own the stack.

Vertical AI for CX Vertical AI for Back-Office CSAT.AI
Foundations
SOC 2 Type II Certified
Third-party audited. ISO 27001, GDPR, and HIPAA compliant.
Your Data Never Trains Models
Prompts, decisions, and artifacts stay inside your environment.
Deploys Inside Your Environment
VPC-isolated runtime. Customer-managed keys. Visible to your IAM and audit tooling.
Honest Limits

Here's what Navedas isn't.

Most vendors overclaim. We'd rather you see the edges before you sign.

Not a policy writer
We don't tell you what your policy should be.

We enforce what you already have. If your SOP is unclear, the Decision Gate surfaces the gap. The policy call is still yours.

Not an LLM replacement
We don't replace OpenAI, Anthropic, or Bedrock.

We sit on top of your LLM of choice and check every output against your policy. Bring the model you trust. The Decision Gate enforces what it ships next.

Not a strategy deck
We don't sell blue-sky AI strategy.

We ship the Decision Gate that intercepts real decisions in production. If you're earlier than that, a consulting firm is a better fit.

Not infallible
We don't claim zero false-positives.

Every decision is traceable to a policy node, so you can calibrate the gates that are too tight or too loose. The pattern library gets sharper with every Co-Build. Not magic.

What We Stand For

Three beliefs that shape
everything we build.

We don't sell software. We sell the ability to defend decisions you make — to your customers, your regulators, and yourself.

01
Can you trace why that refund was approved?
Decisions should be explainable. If you can't trace why a refund was approved or a policy was overridden, you don't have a process — you have a guess.
02
What does your agent do between the model call and the customer?
AI should be accountable. An agent that can take action without a policy boundary is a liability, not an asset. Speed in the wrong direction costs millions.
03
When a policy fires, does it feel like clarity — or control?
Humans should be guided, not overridden. The best governance doesn't replace human judgment — it sharpens it. When a policy fires, it should feel like clarity, not control.