Deployed inside
$400M Apparel · $2B Fintech · $280M D2C · $1.4B Retail · $1.8B Marketplace
Bombas
Your AI ships refunds your policy denies and resolutions your auditor can't reconstruct. Two field engineers embed, build the layer you own, and leave. CSAT.AI in production since 2021, patent-backed.
Audit starts at $500 · Results in 48 hrs
Composite. Line items anonymized from four engagements.
Drawn from live engagements across CX, fulfillment, and compliance workloads. Recovery figures vary by ticket volume, policy complexity, and existing governance maturity.
Five stages. Three commercial milestones. One engagement. Two field engineers embed in your operation: onsite, hybrid, or remote based on your data residency rules. You own the AI when we leave.
Most AI deployments give one model broad access to your APIs and hope policy emerges from the prompt. We don't. Navedas structures your automation as a multi-agent organization inside your VPC. Each agent has a defined role, a sandboxed scope, and an exposure budget.
Receives the inbound event, classifies intent, and locks the record in your helpdesk to prevent race conditions. Every interaction enters one door.
Refunds, retention, escalation, fulfillment: each agent references the Context Graph to construct a resolution payload. None has cross-domain access. Authorization is structural, not prompt-based.
Each agent operates with a defined dollar cap per quarter. A refund agent at $50K of governed decisions is a different operational posture than the same agent with no cap. The runaway-cost case never reaches the customer.
Three agents or thirty. The structure is the same. Each agent operates with the authority you defined. Nothing else.
We built CSAT.AI first. Then we built it for you.
Four years inside customer-experience operations before we shipped the platform. The Decision Gate isn't a thesis. It's the load-bearing engine our first customers have been running since 2021.
Every hour, decisions ship without policy enforcement. You won't see the cost until the P&L review.
74-day refund, 60-day policy. The bot read the customer's frustration, not your SOP.
BBB threat, 90 seconds to respond, an updated SOP no one pushed to the screen. The gap wasn't their judgment. It was ours.
Four accounts, one household, twelve refunds in 90 days. The Customer 360 sees four separate customers. The bot approved a fifth.
Six hours digging through Slack because no one built a place to record the 'why' in the first place.
Same gates. Same trace. Same ledger. Human and AI, one engine.
Every refund, discount, or escalation hits a policy gate before it commits. Violations never reach the customer.
AI-Agent-07 → $1,249 refund → RETURN-001 §3.2 (74d > 60d) → FRAUD-003 §1.1 (3rd claim in 90d)
Under pressure, your agent sees the right policy, the fiscal impact, and a defensible alternative. All on one screen.
Human-Sarah.K → 35% discount → DISCOUNT-002 §2.1 (35% > 20% max) → LTV $2,400 does not qualify
A realtime gate between decision and action. Violations are blocked before the customer sees a response. Works identically for bots and human keystrokes.
Every gate, citation, and fiscal step documented. When your auditor asks "why was this denied?", the answer is one click away.
Every verified resolution becomes a precedent. After 1,000 tickets, the engine knows your playbook better than your best supervisor.
Your CRM shows one identity. Navedas stitches linked accounts, devices, and channels, so the policy threshold fires whether the request hits the agent, the bot, or self-serve.
Every AI platform ships with guardrails. Here's what they miss.
How a vendor relationship with Navedas differs from buying SaaS.
See the leak before you commit. Send 1,000 tickets. 48 hours. $25K minimum or your money back.
Start your $500 audit →Every verdict traces back to a specific policy line. If the engine can't cite the rule, it doesn't act.
The exact rule, clause, and subsection behind every decision. Named, not narrated.
An immutable record of who decided, when, why, under which policy. Auditor answers in seconds, not weeks.
Navedas surfaces the policy and the governed alternative on one screen. Your people decide, backed by evidence.
Standard AI uses humans as a backup when the model fails. Navedas inverts that: humans operate at the boundaries of your corporate authority, not as cleanup crew for routine decisions.
Every refund, discount, escalation, settlement, checked against your policy graph before the customer sees an answer. No citation, no output.
50-page SOP → 100+ policy nodes in 48 hours. Live in a week. No infrastructure changes.
Your SOPs, refund matrices, and escalation trees become a live policy graph, each rule enforceable, citeable, and searchable.
Your best resolved tickets become precedent nodes linked to the graph. Every new resolution sharpens the engine.
Every interaction flows through the engine. Gates fire, precedents match, verdicts ship. All before the action reaches your customer.
Every intent, human or AI, flows through one compile-time boundary before it reaches your customer.
CX, fulfillment, compliance. One engine. Every decision traceable.
Settlement drift draining margin silently, caught before it reaches your P&L.
AI agents in production, governed at inference-time. Policy-compliant before it ships.
Hundreds of partner SLAs, each enforced automatically by the Partner Context Graph.
Zero-deviation logic for healthcare admin, fintech, and GDPR, where "close enough" is a regulatory failure.
The Operator Console shows agents the right threshold before they click approve, and flags bot decisions that violate policy in realtime, with the reason in plain English, right in the queue.
The Executive Dashboard tracks recovered revenue by policy area. The Reasoning Ledger reconstructs any decision in seconds, policy citation attached.
Two field engineers embed in your stack. No infrastructure changes. You own the AI when we leave.
Send us 1,000 of your recent tickets. In 48 hours we'll give you a specific recoverable-dollar figure, with the policy violations that caused each one. If we don't find at least $25,000 in exposure, you get your money back.
1,000 decisions analyzed against your policies. Revenue Recovery Report in 48 hours. Productized scope. Try the engagement before you commit.
Two field engineers embed for one policy area. We build that part of your operation around your actual policies; you run it. 30 days to live.
Engineers stay embedded for ongoing tune and incident response. Every policy area governed. You own the platform.
We're not a helpdesk replacement. Navedas runs on top of what you already use (Zendesk, Gladly, Salesforce, or your own stack) and enforces policy on every decision those systems touch.
How can we help? Contact us.
© 2026 Navedas Intelligence, Inc.
Starts at $500 · 48-hour turnaround