Back-Office Automation

Automate back-office decisions. Keep control of every one.

Two field engineers embed in your operation, build the governance layer across your back-office workflows, and leave you owning the AI. Every decision your agents take — before it reaches the customer or the ledger.

Fulfillment Operations Claims Processing Financial Services Insurance
The problem

What breaks when back-office runs on AI alone

Speed without governance. Your agents process decisions faster than your policies travel. The gaps show up in disputes, chargebacks, and audit findings — weeks after the damage.

Actions without authority

Your agent reverses a transaction, waives a fee, or adjusts a claim limit — outside the policy that was supposed to govern it. No one catches it until the P&L review.

Policy that doesn't travel

The SOP lives in a wiki. The AI reads a prompt. The human read a memo two years ago. Three different interpretations ship to three different customers.

No trace when auditors ask

You have logs. You don't have reasoning. When a regulator asks why a decision shipped, "the model thought it was right" is not an answer.

Policy-resolved

The governance layer your back-office runs on

Every back-office action — AI agent, human operator, or automated workflow — hits the Decision Gate before it commits. No citation, no output.

The Context Graph

Your SOPs and tribal knowledge become a live, enforceable policy graph. AI reasons against the graph, not guesses.

The Interceptor

Every AI inference intercepted and checked against the Graph at decision-time. Not after. If the decision violates policy, the action is blocked.

The Reasoning Ledger

Every decision logged in an immutable ledger — who decided, when, why, under which policy. Audit-ready, proof of policy compliance in every row.

See a hallucination get intercepted

An AI agent fabricates a refund confirmation. The Interceptor catches it before the customer ever sees it.

Operator Console
LIVE
AI-Agent-12 Human-Rohit.M Same rules. Same engine.
⚑ Decision Gate — Response Blocked
AI-Agent-12 drafted: "Your $847 refund is processed." No such refund exists in system of record. Response blocked before send.
📎 SOR-001 §1.4 · HALLUC-GUARD §2.2
Reasoning Trace
Input: "Where's my refund?"
Claim: Refund $847 issued ✗
SOR Check: No record found ✗
Pattern: Confabulation (94%)
Verdict
⊘ BLOCKED
Hallucination prevented
✓ ROUTE TO HUMAN
per ESCAL-001 §2.1
Inference drafted → Claim flagged → Blocked
● LIVE

Intercepted at inference-time. Customer never saw the false promise. Reasoning Ledger filed automatically.

Deterministic vs. Probabilistic

Safety layer on the bot; humans uncovered
Same engine for AI and human agents
Probabilistic pattern matching
Deterministic policy logic
Logs + circumstantial evidence
Reasoning Ledger + policy citation

The Impact

500K+
Decisions Governed / Quarter
99.7%
AI Hallucinations Intercepted
95%
Audit Response Time Saved
+15%
Policy Consistency Improvement

48 hours to your Back-Office Recovery Report.

Send us 1,000 recent back-office decisions. We return the exposure: which actions shipped outside policy, how much it cost, and what a governed operation recovers.

Run a $500 Audit