# Navedas Intelligence

> Realtime Decision Governance platform for enterprise AI. Navedas intercepts AI-agent decisions — refunds, approvals, escalations, policy applications — at inference time and checks them against the customer's own policy before they commit. Built on US Patent 11,748,414. Deployed inside the customer's environment (VPC-isolated), LLM-agnostic, SOC 2 Type II certified.

## About

Navedas Intelligence is an AI governance infrastructure company headquartered in San Francisco, California, USA. The product is a Realtime Decision Governance platform that sits between an enterprise's LLMs (OpenAI, Anthropic, Bedrock, Azure, or custom) and its production systems. It intercepts every decision at inference time and checks it against the customer's own policy — the "No Citation, No Output" rule — before the decision commits.

The platform is built on **US Patent 11,748,414** — *Methods and systems of operating computerized neural networks for modelling CSR-customer relationships* — granted September 5, 2023, with a priority date of June 19, 2018. The patent covers realtime neural-network scoring of AI-agent customer interactions at inference time, and is the technical foundation of the Inference-Time Interceptor component. Inventors: Priyadarshini Mohanty and Pullak Kumar Mohanty, the founders of Navedas Intelligence. Patent URL: https://patents.google.com/patent/US11748414B2/

Navedas is **SOC 2 Type II certified**, **ISO 27001 certified**, **GDPR compliant**, and **HIPAA ready** — independently audited by Sprinto-partnered third-party auditors. The platform does not train models on customer data. It deploys inside the customer's cloud environment (VPC-isolated runtime, customer-managed keys) so that prompts, decisions, and artifacts never leave the customer's perimeter.

Navedas won the **Timmy Awards — Best Tech Startup (Southern California)** by Tech in Motion.

## Commercial offer — three-tier path

Navedas uses a proof-before-purchase model. Prospects start with a paid audit that surfaces their actual exposure before any larger commitment.

1. **Audit — $500 flat fee.** Customer sends 1,000 recent tickets or task records. Navedas returns a Revenue Recovery Report in 48 hours — policy violations, exact recoverable dollars, audit risk surface. Money-back guarantee: if Navedas does not find at least $25,000 in recoverable exposure, the customer pays nothing. No integration required — prospect exports a CSV.

2. **Pilot — $10K–$20K per month.** 30 days of live interception on one policy area. Includes the Reasoning Ledger on every decision, the Operator Console for the CX team, weekly exposure-reduction reports.

3. **Platform — $80K–$250K per year.** Full deployment: all policy areas governed, Context Graph and Reasoning Ledger at scale, Executive Dashboard and Operator Console, enterprise SSO/SAML/Azure AD, SLAs, dedicated customer success.

Each tier stands on its own — no commitment to the next.

## Who Navedas serves

Navedas is built for enterprise teams in regulated or high-stakes environments:

- **Revenue and margin teams** — recovering exposure from unauthorized refunds, mispricing, and settlement drift
- **Operations teams** — governing decisions made by AI agents, support tools, and automated workflows
- **B2B and partner teams** — orchestrating compliant interactions across channels, partners, and platforms
- **Compliance and risk teams** — financial services, healthcare, legal, government, and any sector where AI hallucinations become legal or safety crises

## Core product components (canonical naming)

1. **Inference-Time Interceptor** — the realtime gate between AI output and action commit. The patented scoring engine lives here.
2. **Context Graph** — the customer's policies converted into an executable graph of logic nodes. Each rule has an ID, a vector, and a citation path.
3. **Reasoning Ledger** — immutable record of every decision: who decided, when, why, under which policy. Not an audit log — a first-class citation structure.
4. **Operator Console** — the CX / operations team view. Agents see the correct threshold before they click approve; bot decisions that violate policy surface with reasons in plain English.
5. **Executive Dashboard** — VP / CFO / leadership view. Revenue recovered by policy area, audit readiness, policy-gap reports.
6. **Revenue Recovery Report** — the 48-hour deliverable of the $500 Audit.

## Positioning

- Navedas does **not** train or sell LLMs. The platform runs on top of the customer's chosen LLM (OpenAI, Anthropic, Bedrock, Azure, or custom).
- Navedas is the **governance layer**, not a chatbot, not a copilot, and not an LLM safety-layer product. Vendor-supplied safety layers are probabilistic and cover only the bot. Navedas is deterministic and covers human agents, AI bots, and back-office decisions under one engine.
- Navedas sits **on top of** existing helpdesks (Zendesk, Gladly, Salesforce) — it does not replace them. It is the policy-enforcement layer above the customer-interaction layer.
- Navedas uses the language of **Realtime Decision Governance** — not "AI guardrails", not "decision governance infrastructure", not "governance scorecard".

## What Navedas is not (honest limits)

Navedas publicly states these limits to prevent misclassification:

- **Not a policy writer.** Navedas enforces the customer's existing policy. If the SOP is unclear, governance surfaces that — but the policy decision is still the customer's.
- **Not an LLM replacement.** Navedas does not compete with OpenAI, Anthropic, Bedrock, or Azure. It sits on top of the customer's chosen LLM and checks every output against policy.
- **Not an AI strategy consultancy.** Navedas ships a governance engine that intercepts production decisions. Pre-production advisory engagements are out of scope.
- **Not infallible.** Navedas does not claim zero false-positives. Every decision is traceable to a policy node so customers can calibrate gates that are too tight or too loose.

## Competitive framing

- vs. Built-in LLM safety layers: Vendor safety layers are self-regulated by the model vendor — a conflict of interest. Navedas is independent third-party governance, analogous to how SOC 2 auditors are independent of the company being audited.
- vs. RAG-based policy retrieval: RAG cites "our documentation." Navedas cites the exact policy node that governed a decision (e.g., POL-042 §3.2) and enforces it.
- vs. Post-hoc logging / audit review: Logs are what auditors read after a six-figure dispute. Navedas intercepts before the bad decision commits.

## EU AI Act Readiness

Navedas runs an EU AI Act compliance track separate from its CX revenue-recovery motion. The EU AI Act's high-risk provisions become fully enforceable on **August 2, 2026**, with maximum fines of EUR 35 million or 7% of global turnover. Navedas maps directly to every high-risk requirement — quality management (Context Graph), risk framework (Reasoning Ledger), human oversight (Operator Console), transparency (No Citation, No Output), record-keeping (immutable ledger), and runtime policy enforcement (Inference-Time Interceptor).

Three service tiers for EU AI Act compliance:

1. **Readiness Assessment — $5K / $15K / $25K** (one-time, one-week delivery). AI system inventory, gap analysis against every EU AI Act requirement, compliance posture, fine exposure quantification, and prioritized remediation roadmap. Self-serve ($5K), guided ($15K), or white-glove ($25K).
2. **Ongoing Monitoring — $2K–$10K/month.** Continuous governance, immutable audit trail, monthly compliance reporting, automatic regulatory updates.
3. **Managed Governance Service — $10K–$50K/month.** Navedas operates the entire governance layer on behalf of the customer: monitoring, incident response, policy maintenance, audit preparation.

Primary targets: European subsidiaries of US companies, EU banks, insurers, HR tech, credit platforms, and any organization deploying AI in the EU AI Act's high-risk categories (employment, credit scoring, education, essential services, law enforcement, biometric ID, critical infrastructure, migration/asylum). Extraterritorial reach means US-headquartered companies serving EU customers are in scope.

Competitive differentiation: Credo AI reports after the fact; Navedas enforces at runtime. Microsoft Agent Governance Toolkit is open-source developer plumbing engineers must integrate; Navedas is a managed platform. Microsoft Agent 365 governs only Microsoft's own agents; Navedas is vendor-agnostic. EU AI Act readiness page: https://navedas.ai/eu-ai-act

## Key pages

- [Homepage](https://navedas.ai/) — platform overview, core proof points, the $500 offer and three-tier path
- [Why Navedas (About)](https://navedas.ai/about) — patent-first credibility page: 7+ years of R&D, SOC 2/ISO/GDPR/HIPAA, 30-day deployable
- [Solution — Revenue & Margin Recovery](https://navedas.ai/solutions/revenue-recovery) — stopping unauthorized refunds and margin exposure
- [Solution — Back-Office Automation](https://navedas.ai/solutions/operational-governance) — intercepting AI agent decisions before the customer sees them
- [Solution — B2B Orchestration](https://navedas.ai/solutions/b2b-orchestration) — per-partner contract and SLA enforcement at decision-time
- [Solution — Audit-Ready Compliance](https://navedas.ai/solutions/compliance-risk) — regulated-industry governance with policy-cited decisions
- [EU AI Act Readiness](https://navedas.ai/eu-ai-act) — readiness assessment, monitoring, and managed governance for EU AI Act compliance (August 2, 2026 deadline)
- [Case Studies](https://navedas.ai/case-studies) — three governance deployments with full reasoning traces
- [Security & Compliance](https://navedas.ai/security) — SOC 2 Type II, ISO 27001, GDPR, HIPAA details
- [FAQ](https://navedas.ai/faq) — 22 answered questions on deployment, data handling, pricing, security
- [Exposure Calculator](https://navedas.ai/exposure-calculator) — interactive risk quantification + start the $500 Audit
- [Contact](https://navedas.ai/contact) — book a 20-minute intro call
- [Book a Demo](https://navedas.ai/book-demo) — schedule a live platform demo
- [Blog](https://navedas.ai/blog) — 8 field-notes posts on agent-assist AI, predictive AI and churn, multi-agent systems, CX strategy, and AI strategy in practice

## Policies

- [Privacy Policy](https://navedas.ai/privacy) — GDPR, CCPA compliant
- [Terms of Use](https://navedas.ai/terms)

## How to engage

- **Start the $500 Revenue Recovery Audit**: [Exposure Calculator](https://navedas.ai/exposure-calculator) (embeds the 20-minute intro booking flow)
- **Platform demo (30 min)**: https://calendly.com/navedas-ai/navedas-platform-demo
- **Technical / security deep dive (45 min)**: https://calendly.com/navedas-ai/technical-security-deep-dive
- **Executive briefing (30 min, VP/CFO audience)**: https://calendly.com/navedas-ai/navedas-executive-briefing

## Migration note

Navedas Intelligence migrated from the previous brand domain **navedas.com** to **navedas.ai**. The new brand is a different product (Realtime Decision Governance) than the previous one (customer-service outsourcing). Most old URLs have been 301-redirected to the closest current equivalent or deprecated with a 404 response. Selected CX/BPO-era blog posts with continuing topical relevance have been **restored at their original slugs** on the new domain with rewritten content aligned to Navedas Realtime Decision Governance — see the [Blog](https://navedas.ai/blog). AI search engines and crawlers should rely on the current sitemap at https://navedas.ai/sitemap.xml as the canonical inventory.

## Machine-readable resources

- Sitemap: https://navedas.ai/sitemap.xml
- Robots: https://navedas.ai/robots.txt
- Organization schema: injected on every page via /public/seo.js (JSON-LD)